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My dental software is slow!

Is your dental system very slow? Do you wait unexpectedly in front of your patients while the hourglass keeps sliding?

Dentists have special computer needs. Create digital imaging (Dentrix, Eaglesoft, Abeldent, etc.) Using digital imaging (Patterson Image, Dexis, Vixwin, etc.), it uses a small number of workstations that make a large use of the single server. While any computer company struggles to install and maintain your network, you must have a specialist to work properly.

There are many reasons for software slowdown; but there are some gold rules that are mostly defective. Not all offices are set up in the same way, and are one of the common problems.

1) Antivirus Software

We recommend that you run an up-to-date antivirus program on every computer. But not all of them are the same. First, keep away from the antivirus software's home version. These include Norton 360 and McAfee Total Protection. You also want to stay away from full internet security packages. They are great for stand-alone computer systems, but they do damage to network computers. We recommend that Enterprise versions have companies such as Symantec and McAfee. Another product that works well in dental offices is AVG Network Edition.

Incorrectly configured antivirus can also cause significant deceleration. Make sure the anti-virus program is NOT checked for mapped network drives. This is extremely important for using digital imaging software. Check all workstations! Even a few workstations are capable of scanning network files. Find the Anti-Virus Exclusion setting.

You want to check a duplicate daily query. These scans check all the virus files on your computer. Scanning is scheduled for your Office Closed

2) Excess Server

The general error is to use the server as a workstation. Although this works, it is highly recommended. The server may have a function; be a server! Do not use it for e-mail, web browsing, and image editing.

If you are using a workstation as a server, it is more likely that you are infected with a virus or malware. Due to the low cost of computing devices, it is not worth risking downtime because they allow your staff to use the server as their own home computers.

3) Multiple switches in the network

As offices grow, computers are added to their networks. Charging of network switches is very common. For the best possible performance, only one switch should be used. So buy a bigger switch to accompany all workstations. This may be a good time from the 100Mb switch to upgrade to a 1 GB switch.

4) Continuous Backup Software

Most backups are scheduled once a day when the office is shut down. However, there are software that uses a continuous data protection (CDP) procedure. The software continuously monitors the data for any changes. If the change is made, a copy will be given. Files that did not change very often were not bad. But files can make thousands of changes on regular days. This is not only dangerous because it can cause data corruption, but it can also slow down the system.


Diagnosing a slow network may take time to be taken by even an experienced technician. However, there are some key areas to focus on to narrow your problems.

First, pay attention to the server until the office is fully up. Open the task manager on the server and just look at the spikes during resource usage. If the server is under fair load, it may be worth updating or replacing. You also want to check the number of hard disk space left. Anything less than 20% can cause problems.

The next step is to check each workstation. Start the stations with most complaints. Restart the task manager to pay attention to excessive resource usage. Older systems can overwhelm you with unnecessary software and trash. Make a correction to clean unnecessary software. Slow dentistry software (Dentrix, Eaglesoft, Abeldent and Tracker) may be a thing of the past. By performing general maintenance and following the network's gold rules, computers continue to run smoothly.

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