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How To Fix "Reload Software 507" Error On Your BlackBerry


So this should be a quickie. At a recent client's site I encountered an error that occurred when I tried to update her BlackBerry Storm for the first time in a LONG time. It was the dreaded "Reload Software 507" error … or just "507" which shows up on others.

Here's the setup so that if you happened to do the same thing, the solution will be fully applicable. The solution, however, works for all other BlackBerrys … (or is it blackberries? Anybody know the plural version of a BlackBerry?):

  • Installed Desktop Manager from BlackBerry's website
  • After installing, innocently plugged in the BlackBerry
  • Casually chatted with the client while it was connected and prompted me to update the apps, firmware and OS
  • FORTUNATELY, when asked to backup the BlackBerry first, I said OK. (Never deny backups!)
  • BlackBerry backs up
  • New BB software download from the web
  • Two-thirds of the way through the backup, for some inexplicable reason, crashes
  • error shows up and the BlackBerry has turned itself into a pricey brick.

Oh no! What to do! Number one thing to NEVER do in any situation IN LIFE is PANIC. I do not remember a situation where panicking was a good thing. (1978)

Ok, here's the solution (Why beat around the bush?): [NOTE: It’s essential that the solution is performed in the order listed…why? Because it won’t work otherwise…trust me.]

  • Unplug the BB in current brick form
  • Go to your Desktop Manager settings and make sure it is not configured to back up upon syncing. (Why? Because if you do not, the minute your BB is back online, it can potentially copy all your backed up data … then you're really USCWAP)
  • Your BB should still be showing that annoying error on the screen.
  • Now with the battery still out of your BB, plug it into your computer.
  • Depending on your OS, it will either recognize it right away and restore applications , or it will (as it was in my case) do not do anything because I was on a Mac.
  • Let it "steep" for a bit if you're on a Mac and stare at the lovely no battery icon that shows up when you have it plugged in.
  • After you are sufficiently satisfied that nothing more is going to happen, insert the battery without disconnecting the connection.
  • Now watch the magic happen … the software will be the obvious and tell you have no OS and will prompt you to choose which OS you want to install. I selected the recommended latest one.
  • The re-installation of the BB OS should occur at this point. If it does not? Re-do this whole process again. I would say that after 3 or 4 times, if it STILL does not work, then your BB is pretty messed up and you just need to get a new one …

Epilogue:

After you've done restoring the OS or restoring the upgraded OS, you'll notice that you have NOTHING on it in terms of your settings and data. AGAIN, DO NOT PANIC! What did we say about that?

Instead, plug the BB back (hopefully you did not re-configure it to backup automatically … if so, turn it back off and stop jumping the gun!) And once the BB is recognized, click on the Restore icon. You will then be asked to select what file to use to restore and there should be one that you just backed up everything on. Do so and enjoy your BB again!

So hopefully you were able to restore your BlackBerry back from the dreaded "Reload Software 507" Error. Good luck!

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